Stratus Mobile App Troubleshooting Guide
Password Problems
- Make sure you have a capital letter, lower case letter, number, and symbol
- If the app won’t sync → reset your password from the app; don't change your password from the web
- Make sure saved passwords (Google, fingerprint, Face ID) are updated.
Zoom / Screen Resolution
- If a button won’t click → Zoom settings may be ON.
- Fix: Turn Zoom OFF, reopen the app, and try again.
Location / GPS Tracking
- Location must be ON for visits to record correctly.
- Access Device Location: When you first open the app, it will prompt you to allow location access.
- Tap Allow While Using App.
- If you select Don’t Allow, EVV entries will NOT capture service start/end locations.
- Location is only tracked when you Start and Stop an EVV entry.
Clear StratusMobile App Cache
Sometimes you need to clear the app cache to see updates.
- Apple (iPhone/iPad):
- Open Settings
- Go to General → iPhone Storage
- Find and tap StratusMobile app
- Tap Clear Data
- Tap Clear Cache
- Android:
- Open Settings
- Go to Apps → See All
- Find and tap StratusMobile app
- Go to Data
- Tap Clear Data
- Tap Clear Cache
TIP: If unsure, Google “how to clear cache on [your device name]” for step-by-step directions.
Still having trouble? Contact your supervisor or the Help Desk.
2/2026