The security questions are made available to the user when they first log into the system. Users must select three security questions and provide answers to them. In the future, these questions and answers will be used to log into the system if the password is forgotten, lost, or needs reset.

By default, there are a minimum of three standard questions initially set-up during implementation. System administrators can change or add the questions following the steps below.

NAVIGATION: SYSTEM menu > Admin Tools > User Question Setup

Add a New Security Question

  1. In the QUESTION CODE field, type a question code (1, 2, 3, etc.).
  2. In the QUESTION field, type the question you want your staff to answer.
  3. Click SAVE at the top of the screen.

Edit an Existing Security Question

  1. Click the BROWSE button in the QUESTION CODE field. You will see all the existing questions.
  2. Select the question you want to edit. Click OK.
  3. In the QUESTION field, make your changes to the question.
  4. Click SAVE at the top of the screen.

Delete an Existing Security Question

  1. Click the BROWSE button in the QUESTION CODE field. You will see all the existing questions.
  2. Select the question you want to edit. Click OK.
  3. Click DELETE at the top of the screen.
  4. A CONFIRM dialog box will appear. Click YES to delete the question.

VIDEO: How to Setup User Security Questions

2/2023

NEED MORE HELP?  Submit a ticket to the Help Desk or call (814) 535-7810 or (800) 889-3388