Update User Login Credentials

If a user is having a problem logging into the system, they can request a code or answer security questions.  When a user first logs into the system, they setup security questions, e-mail address, and cell phone number. Follow these steps to make updates to user credentials.

Update Your Own Credentials

NAVIGATION: SYSTEM menu > Admin Tools > Credential Setup

  1. Secret Questions
    1. The secret questions setup during the first loging will appear.
    2. To change a question, click the drop down and select a new question.
    3. To change an answer, click in the answer field and type the new answer.
  2. Contact Options
    1. Modify the e-mail or cell phone number
  3. Click SAVE at the top of the screen.

Update A User Credentials

System administrators can update another user's email or cell number information.  Only users can update their security questions.

NAVIGATION: SYSTEM menu > Admin Tools > Credential Setup

  1. Select the user using the BROWSE button on the LOGIN ID field.
  2. Modify the e-mail/cell phone number.
  3. Click SAVE at the top of the screen.

VIDEO: How to Work with User Credentials

1/2025

NEED MORE HELP?  Submit a ticket to the Help Desk or call (814) 535-7810 or (800) 889-3388