Reopen a Closed Work Order

Reopen Closed Work Order

NAVIGATION: INQUIRIES menu > Work Order History

Enter or select the Work Order No that is to be reopened
Go to Quick Links and press Re-Open Work Order
A Re-Open Confirmation box will be displayed.
Selecting YES will open the Simple Work Order Update program where changes that do not affect billing, inventory or labor can be made.
Select NO to continue reopening the work order.
Select CANCEL to abort the re-open process.
When NO is selected, the work order will be reopened and will disappear from this view.

NAVIGATION: ACTIVITIES menu > Work Order Entry

Enter or select the Work Order No that was reopened.
1. In the browser, work orders are listed according to Work Order Number
2. Items that have been billed or have transactions associated with them will be locked. Those lines should not be altered.
3. To make corrections, add new lines. You may enter a negative charge or for inventory add a line with a negative quantity to return the item to inventory on hand.
  1. Items that have been billed or created transactions will be locked, you cannot change those lines but must add lines.
  2. Only new lines will be processed to charge or credit inventory and the tenant.
4. When closed, only the new lines will be processed to charge or credit inventory and tenant.
Click Save
1. If the Date Completed was filled in, the program will ask if you want to close the work order. Click Yes to close.
2. If the program does not ask, NAVIGATION: QUICK LINKS menu > Complete and select Close Work Order.
On the Tenant Billing Interface, you will be asked to confirm or cancel the billing.
1. If you credited the tenant when the work order was reopened, click Confirm if the amounts are correct.
2. Click Cancel if you did not credit the tenant's billing when the work order was reopened.

3/2021

NEED MORE HELP? Submit a ticket to the Help Desk or call (814) 535-7810 or (800) 889-3388